Terms and Conditions of Viv Europe
1. Introduction
Welcome to Viv Europe’s application and website. By using our application (viveurope.app) or website, you agree to comply with and be bound by the following terms and conditions. These terms govern your access to and use of the services we provide, including the application where you can track your visa process, upload documents, and provide information to Viv Europe.
These terms and conditions are complementary to our Privacy Policy, which outlines how we handle your personal data and ensure your privacy.
2. User Accounts and Responsibility
To access the Viv Europe application, you are required to create an account by providing accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
You must notify Viv Europe immediately of any unauthorized use of your account or any other breach of security.
3. Use of the Application
The Viv Europe application allows clients to:
- Track the status of their visa process.
- Submit and upload documents and personal information related to the visa process.
- Communicate with the Viv Europe team.
Clients are solely responsible for the accuracy and completeness of the documents and information they upload through the application.
4. Document Storage and Security
Viv Europe is committed to safeguarding your documents and information. All data and documents uploaded by clients will be stored securely in a private environment provided by Google Drive. Access to these documents is restricted to Viv Europe personnel and any third parties directly involved in processing the client’s visa, and only with the client’s consent.
We use industry-standard encryption and security measures to protect all stored information and prevent unauthorized access. However, by using our services, you acknowledge that no security system is entirely foolproof, and Viv Europe cannot guarantee absolute security.
5. Third-Party Access
Viv Europe will never share your personal information or documents with third parties without your explicit consent, except in situations where it is legally required or necessary to complete your visa application process. Any third parties involved will be bound by confidentiality agreements in compliance with GDPR and other relevant regulations.
6. Client Responsibilities
Clients agree to:
- Provide accurate, truthful, and complete information and documentation as required.
- Use the application for its intended purpose only, i.e., to manage their visa application process with Viv Europe.
- Keep their login credentials secure and not share them with others.
Any misuse of the application, such as uploading inappropriate or fraudulent documents, may result in the termination of your account and, if necessary, legal action.
7. Limitation of Liability
Viv Europe strives to ensure that all services provided via the application are delivered efficiently and securely. However, we are not liable for:
- Any indirect, incidental, or consequential damages arising from the use of the application.
- Errors or delays in processing your visa application caused by incomplete or inaccurate information provided by the client.
Viv Europe does not guarantee that the application will be available at all times or that any technical issues will be resolved immediately.
8. Changes to the Terms
Viv Europe reserves the right to modify or update these terms and conditions at any time. Any changes will be posted on our website and application. Continued use of the services after such changes will constitute your acknowledgment and acceptance of the modified terms.
9. Data Protection and Privacy
Your use of the Viv Europe application is also governed by our Privacy Policy. We comply with all applicable data protection laws, including the General Data Protection Regulation (GDPR), to ensure your personal information is handled responsibly and securely.
10. Termination of Services
Viv Europe reserves the right to terminate or suspend your access to the application at any time, without notice, for any conduct that is in violation of these terms, or for any other reason that is deemed appropriate, including failure to comply with legal requirements or abusive behavior.
11. Governing Law
These terms and conditions are governed by and construed in accordance with the laws of the European Union and relevant national laws. Any disputes arising under these terms will be resolved in accordance with these laws.
12. Contact Us
If you have any questions or concerns about these terms, please contact us at [email protected].
