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Privacy and Data Protection Policy of Viv Europe


Viv Europe is committed to protecting your privacy and ensuring your personal information is handled in a safe and responsible way. As part of our commitment, we strictly adhere to the General Data Protection Regulation (GDPR) guidelines in all our operations.

Collection of Personal Information

We collect various types of personal information to enhance your experience with our services. This includes:

  • Technical details about your computer or device, such as IP address, geographic location, and browser specifics.
  • Usage information concerning your interactions with our website, including pages visited and the duration of your visits.
  • Personal details provided during site registration, form submissions, and communications through our website or email.
  • Preferences and interests submitted for email subscriptions or newsletters.
  • Any other information you choose to send to us.
  • Before sharing someone else’s personal information with us, you must obtain their consent in accordance with this policy.

Use of Your Personal Information

Your personal data is utilized to:

  • Manage and personalize our website.
  • Provide requested services.
  • Communicate with you, including sending invoices, payment reminders, and requested notifications or newsletters.
  • Process inquiries and complaints.
  • Ensure the security of our website.
  • Enforce our website’s terms and conditions.
  • Enhance our service offerings.
  • We pledge not to share your information with third parties for direct marketing without your explicit consent.

Disclosure of Personal Information

Your information may be disclosed under certain conditions, including legal obligations, litigation processes, or to protect rights. We ensure that any third-party involvement complies with our privacy policy.

Third-Party Use of Information

Be aware that information published on our site may be accessed globally. We cannot control third-party access and use of your personal information.

Retention of Personal Information

Our data retention policies are designed to comply with legal obligations and ensure that information is not kept longer than necessary.

Security of Personal Information

We employ technical and organizational measures to secure your data, including encryption and secure management applications.

Updates to This Policy

We may revise this policy and will notify you of significant changes through our website or via email.

Your Rights

You have rights regarding the access and control of your personal information, including the right to request a copy, instruct us to stop processing your data for marketing, and withdraw consent.

Third-Party Sites

Our website may contain links to other sites. We are not responsible for the privacy practices of these external entities.

Withdrawal Policy

You have the right to withdraw from service agreements under specified conditions and may be entitled to a refund, subject to the terms of the Service Delivery Agreement and applicable laws.

Contact Us

For any queries or concerns regarding this policy, please contact us at [email protected].

Additional Important Topics

Cookies Policy

Explanation of Cookies Usage: Detail how and why cookies are used on the website to track user interactions and preferences for a customized experience.

International Data Transfers

Cross-border Data Transfers: Information on how personal data may be transferred, stored, and processed in countries outside of the European Economic Area and the safeguards in place.

Data Breach Notification

Procedure for Data Breaches: Outline the steps Viv Europe will take in the event of a data breach, including notifying users and regulatory authorities where required by law.

Children’s Privacy

Protection of Children’s Information: A statement on the commitment to protecting the privacy of children, including age restrictions and parental consent for the collection of personal information from children under a certain age.

Changes to Personal Information

Updating Personal Information: Instructions on how users can update or correct their personal information held by Viv Europe.

This comprehensive policy ensures Viv Europe’s commitment to privacy, data protection, and user rights in compliance with GDPR and other relevant regulations.