Policies

Disclosure of Personal Information

We may disclose your personal information under specific circumstances, such as compliance with legal obligations, in connection with ongoing or prospective litigation, or to protect the legal rights, property, or safety of Viv Europe, its employees, clients, or third parties. In such cases, we will only disclose information that is necessary for the situation. If third-party involvement is required, we ensure that they adhere to our privacy policy and any applicable data protection regulations, including GDPR.

Third-Party Use of Information

Please be aware that information published on our site may be accessed globally. Once disclosed publicly, we cannot control the use of personal information by third parties. However, when we share your information with third-party service providers for specific purposes (e.g., payment processors, cloud storage providers), we ensure that such third parties only use your data as necessary to perform their designated functions, in compliance with our privacy policy and GDPR.

Retention of Personal Information

We retain personal data only as long as necessary to fulfill the purposes for which it was collected, or as required by law. Our retention policies ensure that data is securely deleted once it is no longer needed for legal, regulatory, or operational purposes. Specific retention periods vary depending on the type of data and the applicable legal or business requirements.

Security of Personal Information

We take the security of your personal information seriously and employ technical and organizational measures to protect it. These measures include encryption, secure storage, restricted access, firewalls, and routine security audits. We also require our employees and any third parties handling your information to follow stringent confidentiality and data protection protocols.

File Privacy

Our file management system ensures the utmost privacy and security for uploaded documents. Files are stored in a secure Dropbox account, encrypted to safeguard their content, and access is strictly limited to authorized Viv Europe members directly involved in managing your process. Our encryption practices ensure that files remain secure during transit and storage, and access is monitored and audited regularly. We comply fully with GDPR and other relevant regulations to prevent unauthorized access, loss, or misuse of sensitive data.

Updates to This Policy

We may occasionally update this privacy policy to reflect changes in our operations, legal obligations, or industry standards. Any significant updates will be communicated to you via email or our website. Continued use of our services following such changes indicates acceptance of the revised policy.

Your Rights

As a user, you have the following rights regarding your personal information:

• Access: You may request a copy of the personal data we hold about you.
• Rectification: You can instruct us to correct any inaccurate or incomplete information.
• Erasure: You may request that we delete your data when it is no longer necessary for the purposes for which it was collected.
• Objection: You can instruct us to stop processing your data for marketing or other specific purposes.
• Portability: You may request the transfer of your data to another organization.
• Withdrawal of Consent: Where you have previously given consent to data processing, you may withdraw this at any time.

Third-Party Sites

Our website may include links to external websites not governed by this privacy policy. We are not responsible for the privacy practices or content of such third-party sites. We encourage users to review the privacy policies of those websites before providing personal information.

Withdrawal Policy

You have the right to withdraw from service agreements under specified conditions and may be entitled to a refund, subject to the terms outlined in the Service Delivery Agreement and applicable laws.

Contact Us

For any questions or concerns regarding this policy, or to exercise any of your data rights, please contact us at [email protected].

 

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Cookies Policy

We use cookies to gather information about user preferences and interactions to improve our website’s performance and your experience. You can review our detailed cookies policy on our website for information on the types of cookies used and how to manage your preferences.

International Data Transfers

Your personal data may be transferred, stored, or processed in countries outside of the European Economic Area (EEA). In such cases, we ensure that the transfer is compliant with GDPR and that adequate safeguards, such as data transfer agreements, are in place to protect your personal data.

Data Breach Notification

In the unlikely event of a data breach, we will follow a strict protocol to notify affected users and relevant regulatory authorities, as required by law. We are committed to addressing data breaches swiftly and transparently, implementing corrective measures to prevent future incidents.

Children’s Privacy

We are committed to protecting the privacy of children. Our services are not intended for individuals under the age of 16, and we do not knowingly collect personal data from children. If we become aware that we have inadvertently collected such information, we will take immediate steps to delete it.

Changes to Personal Information

You can request to update, correct, or delete your personal information at any time by contacting us at the email address provided above. We will respond to your request in accordance with applicable laws.